How we verify providers.
Malaysia's private security industry is regulated under the Private Agencies Act 1971. SafeMY onboards licensed agencies — not independent individuals — and every partner agency goes through the checks below before it appears as verified to customers.
As we build out the Klang Valley pilot, no agency is shown as verified on SafeMY until it has completed every check below. If you don't see a specific number of verified partners elsewhere on this site, that's because we haven't published one — we'll only claim coverage we can back up.
Public partner register
Every public profile must show the registered agency name, SSM number, KDN licence number, coverage, services, last SafeMY verification date and a link to the official government check. A generic “verified” badge is not enough.
Open the official KDN eSIMS public licence search ↗
Agency name & company registration
We confirm the agency is a legitimate, currently registered company with the Companies Commission of Malaysia (SSM).
Active KDN licence status
We confirm the agency holds a current licence under the Private Agencies Act 1971, issued by the Ministry of Home Affairs (KDN), and check it isn't lapsed or suspended.
Personnel identity checks
We confirm the identity of personnel the agency puts forward for assignments against government-issued ID.
Training and credential checks
We review the training and certifications the agency states its personnel hold, relevant to the services they offer.
Insurance status
We confirm the agency carries appropriate insurance for its personnel and operations.
Complaint and suspension process
We keep a record of substantiated complaints against an agency and can suspend or remove access to the platform if licensing lapses or standards aren't met.
Are you a licensed agency?
Apply to become a SafeMY partner → Read our provider terms first.